Help and support
Stuck? Start here
Three places to go, depending on what you need. Guides and answers live in the support portal. Your courses, certificates and AI tools live in Teach HQ itself. And if neither has what you need, a person will.
Where to go
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The support portal
Step-by-step guides for staff, managers and administrators: creating an account, taking a course, inviting your team, reading the training record.
Open the support portal -
Teach HQ itself
Your courses, certificates, training record and the AI tools. Report a problem from any screen while you are in there.
Sign in to Teach HQ -
Ask a person
Anything the guides do not cover, anything about setting up a school or trust, and any question about data protection.
Get in touch
The things people ask most
I have forgotten my password.
Use the forgotten password link on the sign-in screen and a reset link is emailed to you. If your school manages your account, an administrator can send you one as well.
I cannot see a course I was assigned.
Check you are signed in with the address your school invited, then look in your own workspace rather than the team one. If it is still missing, ask your school administrator or tell us.
My certificate has not appeared.
A certificate is issued when you pass the assessment. If you passed and it has not appeared, tell us and include the course name.
Something on a screen looks wrong.
Report it from inside Teach HQ. There is a report button on every screen, and it sends us the page you were on, which saves a great deal of back and forth.
Still stuck?
Tell us what happened and what you expected to happen. We reply within one working day.
Get in touch